SUMMARY
Over 7 years of experience conducting UX research that influences product roadmaps and informs design decisions in large, matrixed organizations
Proven ability to conduct impactful generative and evaluative research, including surveys, interviews, usability studies, contextual inquiry, participatory design, cognitive walkthroughs, card sorts/tree tests, and design workshops
Track record of establishing and scaling research teams and capabilities from the ground up while providing ongoing mentorship to cross-functional teams
Highly adaptable in fast-paced organizations, able to tailor timelines and methodologies to achieve strategic goals and produce high-quality deliverables under shifting deadlines
Exceptional communication, presentation, and storytelling skills; adept at translating complex research findings into clear, concise, and actionable insights for diverse stakeholders, including senior executives, to drive decision-making
EXPERIENCE
Product Research & Design Lead
ROLE
COMPANY
Index
TENURE
2025 - present
In my role as Product Research & Design Lead, I am responsible for leading UX design & research strategy for over $150M in major contracts, managing small teams of junior UXers, in and scaling research operations for the department.
SUMMARY
Senior User Researcher
ROLE
COMPANY
Warner Music Group
TENURE
As the Lead Researcher at Warner Music Group, I established the operational framework for our Research practice. I led research across our highest priority business objectives - managing cross-functional teams, influencing product design, and informing multi-year product strategies.
SUMMARY
2022 - 2025
ROLE
Senior User Researcher
COMPANY
TENURE
Bellese
2021 - 2022
At Bellese, I had the pleasure of supporting public health outcomes, using research to guide the development of a product which empowers the Centers for Medicare and Medicaid Services to better assess the quality of health outcomes for beneficiaries.
SUMMARY
ROLE
Assistant VP, User Research
Barclays US
COMPANY
2021
TENURE
SUMMARY
As the founding user Researcher, I built the UX Research program from the ground up, single-handedly establishing the function and identifying key research opportunities across Barclays to help cardholders understand, manage and improve their finances.
ROLE
Assistant VP, Product Marketing
COMPANY
Barclays US
TENURE
2018 - 2021
SUMMARY
Before moving into research, my experience across product marketing and social consumer insights provided me with a foundation in qualitative and quantitative research methodologies and a strong understanding of product management principles.